Our Commitment to Your Satisfaction

At TNUCK Dress Shop, we understand that finding the perfect fit and style is essential to your confidence and personal expression. Just as we carefully curate our collections of Coverups, Dresses, Pants, Shorts, Skirts, Sportswear, Swimwear, and Tops to move with you through every chapter of your life, we want to ensure that every purchase meets your expectations. If you’re not completely satisfied with your order, our hassle-free returns and exchanges policy is designed to make things right.

Return & Exchange Guidelines

  • Return Window: You may return or exchange items within 15 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Proof of Purchase: Please include your original order confirmation or packing slip.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear (if the hygiene liner has been removed or damaged)
  • Sportswear (if the item shows signs of wear or has been used for physical activity)

All other products, including Coverups, Dresses, Pants, Shorts, Skirts, and Tops, are eligible for returns and exchanges as long as they meet our return guidelines.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team: Email us at [email protected] with your return or exchange request. Use the template below to ensure we have all the necessary information.
  2. Wait for Approval: Our customer service team will respond within 24-48 hours with a Return Authorization Number and further instructions.
  3. Pack Your Items: Securely pack the items in their original packaging, including the packing slip or order confirmation.
  4. Ship Your Return: Send the package to the following address. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Return Address

TNUCK Dress Shop
2697 Eden Drive
Richmond, US 23222

Refund Process

  • Processing Time: Once we receive your return, please allow 3-5 business days for inspection and processing.
  • Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Depending on your financial institution, it may take 7-10 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

If you’d like to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.

Return & Exchange Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear TNUCK Dress Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Items to Return/Exchange:
- Item Name: [Product Name]
  Size: [Size]
  Color: [Color]
  Quantity: [Quantity]
  Reason: [Reason for return/exchange]

[Repeat for additional items]

I have read and agree to the Returns & Exchanges Policy.

Thank you,
[Your Name]

Need Help?

Our dedicated customer service team is here to assist you with any questions about returns, exchanges, or your shopping experience. Contact us at [email protected], and we’ll respond within 24-48 hours.

Thank you for choosing TNUCK Dress Shop. We’re honored to be part of your style journey and are committed to ensuring your complete satisfaction with every purchase.