Welcome to TNUCK Dress Shop! We’re dedicated to bringing you sophisticated, street-style-inspired fashion that moves with you through every chapter of your life. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our customer service team.
Product Questions
What types of products does TNUCK offer?
We specialize in a curated collection for fashion-forward women, including Coverups, Dresses, Pants, Shorts, Skirts, Sportswear, Swimwear, and Tops. Our pieces blend street style inspiration with sophisticated chic, perfect for casual brunches, elegant evenings, beach getaways, or city adventures.
How do I choose the right size for my order?
We provide detailed size guides for each product on our website to help you find the perfect fit. If you’re unsure, feel free to contact us at [email protected] for personalized advice based on your measurements.
Are TNUCK products suitable for all body types?
Yes! Our collections are designed to celebrate diverse body types, offering versatile options that empower every woman to find her signature style. From flowy dresses to tailored pants, we aim to make fashion accessible and flattering for all.
Shipping and Delivery
What shipping options are available?
We offer two shipping methods to suit your lifestyle: Standard Shipping at $12.95 via DHL or FedEx, delivering in 10-15 business days after dispatch, and Free Shipping for orders over $50 via EMS, delivering in 15-25 business days after dispatch. Both options ensure your TNUCK pieces arrive reliably and on time.
How long does order processing take?
Orders are processed within 1-2 business days to ensure every item meets our strict quality standards before shipment. This careful preparation reflects our commitment to detail, just like our fashion curation.
Do you ship internationally?
Yes, we ship globally to most destinations, except for some Asian countries and remote areas. Our delivery services are designed to bring TNUCK’s blend of sophistication and street style to fashion-conscious women worldwide, no matter where you are.
Can I track my order?
Absolutely! Once your order is dispatched, we’ll provide a tracking number via email so you can monitor its journey from our Richmond headquarters to your doorstep. We partner with trusted carriers like DHL, FedEx, and EMS for a transparent experience.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. For details on how to initiate a return, please contact us at [email protected]. We strive to make the process hassle-free, reflecting our focus on your satisfaction.
Are there any items that cannot be returned?
For hygiene reasons, swimwear and intimate apparel may not be eligible for return unless defective. Please check the product page for specific details or contact us with any questions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The time it appears in your account may vary based on your payment method or bank.
Payment and Account
What payment methods do you accept?
To match our global reach, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, ensuring your payment information is protected.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience tailored to your style preferences.
Is my personal information safe with TNUCK?
Yes, we prioritize your privacy and use industry-standard security measures to protect your data. For more details, refer to our Privacy Policy on our website.
General Inquiries
How can I contact customer service?
Our team truly cares about your experience! Reach us at [email protected] for any questions about shipping, products, or returns. We’re here to help you navigate your TNUCK journey with ease.
Where is TNUCK based?
Our headquarters are located at 2697 Eden Drive, Richmond, US 23222. We draw inspiration from global street styles to bring you collections that resonate with women everywhere.
Do you offer discounts or promotions?
Yes! We regularly update our promotions, including free shipping on orders over $50. Follow us on social media or subscribe to our newsletter for the latest updates on deals and new arrivals.
Thank you for choosing TNUCK Dress Shop—where every woman finds her signature style, delivered to your doorstep. For more assistance, email us at [email protected].